Who we are
Effective Date: January 1, 2026
1. Overview
AQClouds (“AQClouds”, “we”, “our”, or “us”) respects the privacy of individuals and organizations with whom we engage.
This Privacy Policy outlines how we collect, use, store, and protect information obtained through our website, digital communications, and related business interactions.
By using our website or contacting us, you acknowledge and agree to the practices described in this policy.
2. Scope of Application
This policy applies to:
- Visitors to the AQClouds website
- Individuals contacting us through forms, email, or messaging platforms
- Business representatives engaging in consultation discussions
This policy does not apply to third-party platforms or external websites not controlled by AQClouds.
3. Information We Collect
3.1 Information Provided Voluntarily
We may collect information that you provide directly, including:
- Name
- Company or organization name
- Business email address
- Contact number
- Inquiry details or operational requirements
This information is collected when you submit a form, send an email, or initiate communication via messaging platforms.
3.2 Technical and Usage Information
We may collect limited technical data, including:
- IP address
- Device and browser type
- Website interaction data
- Cookies or session identifiers
This information is used for performance monitoring, security, and website optimization.
4. Purpose of Data Processing
AQClouds processes collected information for legitimate business purposes, including:
- Responding to inquiries
- Providing consultation or solution recommendations
- Evaluating operational requirements
- Maintaining business communications
- Improving service design and website performance
We do not sell, trade, or rent personal information to third parties.
5. Communications & Messaging Platforms
If you contact AQClouds through:
- Contact forms
- WhatsApp or other messaging platforms
Your information is used solely to respond to your inquiry and facilitate relevant business discussions.
Messaging services may process data in accordance with their respective privacy policies.
6. Monitoring & Operational Systems
Where AQClouds provides monitoring or operational solutions to clients:
- Data processing is governed by specific service agreements
- AQClouds processes operational data strictly in accordance with contractual obligations
- We do not access or use client operational data beyond agreed service scope
Separate service agreements may include additional data protection provisions.
7. Data Retention
We retain information only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Maintain ongoing business communication
- Meet legal or regulatory obligations
Data that is no longer required is securely deleted or anonymized where appropriate.
8. Data Security
AQClouds implements appropriate administrative, technical, and organizational safeguards to protect information against unauthorized access, disclosure, alteration, or destruction.
While we take reasonable measures to protect data, no system can guarantee absolute security.
9. Third-Party Service Providers
We may engage third-party service providers for:
- Hosting and infrastructure
- Email communication
- Analytics
- Messaging services
These providers are selected based on reliability and security standards and process data under their respective privacy policies.
10. International Data Transfers
Where applicable, information may be processed or stored in jurisdictions outside your location. Such processing is conducted in accordance with applicable legal and contractual safeguards.
11. Your Rights
Subject to applicable laws, you may request:
- Access to personal information held about you
- Correction of inaccurate information
- Deletion of information where legally permissible
Requests may be directed to the contact information below.
12. Policy Updates
AQClouds reserves the right to update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The effective date will be revised accordingly.
13. Contact Information
AQClouds
Dubai, United Arab Emirates
Email: hello@aqclouds.com