The CRM Built for
Equipment Service Companies
Stop managing field operations with spreadsheets and WhatsApp. AQClouds Service CRM gives your technicians, coordinators, and managers a single connected platform — from job creation to signed service report.
14
7
4×
UAE
The Problem
Sound Familiar?
Jobs Lost in WhatsApp Groups
Job assignments scattered across chat threads. No clear record of who did what, when, and what was found on site.
Manual Service Reports
Technicians fill paper forms on site. Office staff re-type everything. Reports take days to reach customers — if at all.
No Equipment History
Every visit starts from scratch. No record of previous repairs, parts used, or recurring issues for each customer’s equipment.
Scheduling Chaos
Double-bookings, missed appointments, and no visibility into which technician is available or where they are right now.
Core Platform
7 Modules. Every Plan. No Extras.
Every AQClouds Service CRM subscription includes the complete base platform. No hidden tiers, no feature gating on essentials.
Base
Customer Management
Full customer profiles with contact details, site locations, equipment lists, and complete service history.
- Multiple site locations per customer
- Contact person management
- Full service history per customer
- Customer portal ready
Base
Job Card Management
Create, assign, and track every job from a single screen. Auto-numbered, status-tracked, and linked to customers and equipment.
- Auto-numbered job cards
- Priority and status tracking
- Technician assignment
- GPS location capture
Base
Scheduling & Calendar
Visual calendar view for all scheduled jobs. Assign technicians, set time slots, and prevent double-bookings.
- Calendar view by technician
- Drag-and-drop scheduling
- Availability management
- Recurring job scheduling
Base
Digital Service Reports
Technicians complete structured digital reports on-site. Customer signs on screen. PDF generated and emailed automatically.
- On-site digital completion
- Customer e-signature capture
- Auto PDF generation
- Automatic email delivery
Base
Technician Management
Manage your field team with role-based access. Each technician sees only their assigned jobs on their mobile device.
- Role-based access control
- Mobile app for technicians
- Performance tracking
- Activity logging
Base
Automated Notifications
14 built-in automation bots handle routine communication — job confirmations, follow-ups, report delivery, and more.
- Job confirmation emails
- Technician assignment alerts
- Follow-up sequences
- Report delivery automation
Base
Reports & Dashboard
Management dashboard with real-time visibility into jobs, technician activity, customer status, and operational metrics.
- Live operations dashboard
- Job completion reports
- Technician performance metrics
- Customer activity summary
How It Works
From Job Request to Signed Report in 5 Steps
Job Created
Coordinator creates job card — customer, site, equipment, priority
Tech Assigned
Technician receives instant notification on their mobile app
Site Visit
Tech completes digital service report on-site with photos and findings
Customer Signs
Customer reviews and signs the report on the technician’s device
PDF Delivered
Branded PDF report automatically emailed to customer and stored
Growth Add-Ons
Expand When You’re Ready
Add capabilities as your operations grow. Each add-on is a low monthly fee — cancel anytime.
🔩 Parts & Inventory
Track spare parts usage per job, manage stock levels, and get low-inventory alerts before you run out on site.
⚙️ Equipment Database
Full equipment registry per customer — model, serial number, installation date, warranty, and complete service history.
⭐ Follow-Up & Feedback
Automated customer satisfaction surveys after job completion. Collect ratings and feedback without manual follow-up.
🏪 Supplier & Dealer Hub
Manage supplier contacts, send automated quotation requests for parts, and track purchase history — all from within the CRM.
💰 Invoicing & Billing
Generate invoices directly from completed job cards. Track payment status and send automated payment reminders.
📋 Quotation Module
Technicians generate professional quotes on-site. Customers approve digitally. Approved quotes convert to job cards automatically.
🌐 Customer Portal
Give your customers a branded portal to view their job history, service reports, and equipment records anytime.
📈 Advanced Analytics
Deep operational insights — revenue per technician, response time trends, customer retention metrics, and more.
Additional users: 149 AED / user / month across all plans
Transparent Pricing
Simple, Honest Pricing
Choose your feature tier and user count. No hidden fees. No long-term contracts. Cancel anytime.
Starter
Base Platform only — all 7 core modules
Professional
Base + Growth Add-Ons included
Business
Base + Growth + Premium Add-Ons
| Users | Starter | Professional Popular | Business |
|---|---|---|---|
| 1–3 Users | 399 AED/mo | 699 AED/mo | 1,099 AED/mo |
| 4–8 Users | 599 AED/mo | 999 AED/mo | 1,399 AED/mo |
| 9–15 Users | 899 AED/mo | 1,299 AED/mo | 1,899 AED/mo |
| 16–20 Users | 1,199 AED/mo | 1,699 AED/mo | 2,399 AED/mo |
| 20+ Users | Contact us for Enterprise pricing | ||
One-time setup fee applies: Starter 1,500 AED · Professional 3,000 AED · Business 5,000 AED
Competitive Comparison
Why Choose AQClouds Over the Alternatives?
| Feature | AQClouds CRM | Jobber | FieldEdge | Salesforce FSL |
|---|---|---|---|---|
| Starting Price (8 users) | ~999 AED/mo (~$272) | ~1,282 AED/mo ($349) | ~4,404 AED/mo ($1,200) | ~5,138 AED/mo ($1,400) |
| Built for Equipment Service | ✓ | General | ✓ | General |
| Digital Service Reports + e-Sign | ✓ | ✓ | ✓ | ✓ |
| Auto PDF + Email Delivery | ✓ | ✓ | ✓ | ✓ |
| Equipment History per Asset | ✓ | ✗ | ✓ | ✓ |
| 14 Built-in Automations | ✓ | Limited | Limited | ✓ |
| UAE / GCC Market Focus | ✓ | ✗ | ✗ | ✗ |
| AED Billing (No FX Risk) | ✓ | ✗ | ✗ | ✗ |
| Modular Add-On System | ✓ | Limited | Limited | ✓ |
| Connected to Monitoring/Alerts | ✓ | ✗ | ✗ | Add-on |
| Month-to-Month (No Contract) | ✓ | ✓ | Annual | Annual |
| Setup Fee | From 1,500 AED | None | $1,500–$5,000 | $10,000+ |
FAQ
Common Questions
Do my technicians need to be tech-savvy to use this?
No. The technician interface is designed to be simple enough for anyone with a smartphone. It shows only the jobs assigned to them, with clear step-by-step forms. Most technicians are comfortable within their first day of use.
Can I try it before committing?
Yes. We offer a guided demo session where we walk you through the full platform using your real business scenarios. Contact us to schedule a free 45-minute demo.
How long does setup take?
Standard setup takes 5–10 business days. This includes configuring your customer data, service report templates, user accounts, and automation workflows. We handle the entire setup for you.
Can I import my existing customer and equipment data?
Yes. We support data import from Excel, CSV, and most common CRM formats. Our team handles the migration as part of your setup.
What happens if I need more users later?
You can add users at any time at 149 AED per additional user per month. There are no penalties or plan changes required — just notify us and we’ll activate the additional seats.
Is this connected to the rest of the AQClouds platform?
Yes. The Service CRM is designed as part of the AQClouds operational ecosystem. It connects with the Monitoring, Smart Alerts, and Dashboard modules — so field events can automatically trigger job cards, and completed jobs feed into your operational dashboard.
Get Started
Ready to Bring Order to Your Field Operations?
Schedule a free 45-minute demo. We’ll show you the platform using your own business scenarios — no generic slides, no pressure.